Cancellation Policy

At Lyanna, we understand that sometimes plans change. If you need to cancel your order, we're here to help make the process as smooth as possible. Please review our cancellation policy below:

1. Order Cancellation Period: You may cancel your order within 24 hours of placing it for a full refund. After this initial 24-hour period, cancellations may be subject to fees or restrictions based on the status of your order.

2. Canceling Custom Orders: Orders for custom-made or personalized items may be subject to different cancellation policies. Please contact us as soon as possible if you need to cancel a custom order, and we'll do our best to accommodate your request.

3. Canceling Shipped Orders: Once an order has been shipped, it cannot be canceled. If you wish to return the items, please refer to our Returns Policy for further instructions.

4. Canceling Pre-Orders: Pre-orders are subject to specific cancellation terms outlined at the time of purchase. Please review the cancellation policy associated with pre-order items before placing your order.

5. Refund Process: If your cancellation request is approved, refunds will be issued to the original payment method used for the purchase. Please allow up to [X] business days for the refund to reflect in your account, depending on your payment provider's policies.

6. Contact Us: To cancel an order or inquire about our cancellation policy, please contact our Customer Service team at [email address] or [phone number]. Be sure to include your order number and relevant details in your cancellation request for prompt assistance.

By placing an order with Lyanna, you agree to abide by our cancellation policy as outlined above.